Return & Refund Policy
Delivery Methods and Timing
All orders are shipped by Gdex in west peninsular Malaysia or Poslaju for Sabah and Sarawak within 1-2 business days upon receipt of order.Delivery of products ordered is subject to the shipping schedule of the freight carrier vary depending on the delivery location. Normal delivery time for our products is 1-3 business days.
If you choose to pick up in our store, you can walk in to collect your order in the next 2 working day upon receipt of order.
Office operating time : Weekday 9am-6pm
Returns & Refund Policy
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the date of purchase.
All items purchased online through http://www.aeprint.com.my are returnable under good conditions. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will send you cheque within 14 days of receiving the returned item.
Please return your purchase to the following address:
No. 18, Jalan Tago 10,
Taman Perindustrian Tago, Sri Damansara,
52200 Kuala Lumpur, Malaysia.
Tel: (603) 6287 6388 Fax: (603) 6276 9118 Mobile: +6012.242 1388