Return & Refund Policy
Delivery Methods and Timing
All orders are shipped by Gdex in West Peninsular Malaysia or Poslaju for Sabah and Sarawak within 1-2 business days upon receipt of order. Delivery of products ordered is subject to the shipping schedule of the freight carrier vary depending on the delivery location. Normal delivery time for our products is 1-3 business days.
If you choose to pick up in our store, you can walk in to collect your order in the next 2 working days upon receipt of order.
Office operating time : Weekday 9am-6pm
Returns & Refund Policy
If you are not 100% satisfied with the purchased item, please return it for a full refund. You can return your purchased item for up to 30 days from the date of purchase.
All items purchased online through http://www.aeprint.com.my are returnable under good condition. We will pay the return shipping costs if the item is defective or the return is a result of our error. If the item purchased was returned for any other reasons you are responsible for the return shipping costs. Return is not acceptable after 30 days from the date of purchase.
The returned item(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for issue a full refund. No refund will be issued if the item shows signs of use. Our guarantee does not cover accidental damage or use of item caused by the customer. Once we have received your returned item(s), we will credit you in the same manner as your original payment within 14 days of receiving the returned item.
Please return your purchase to the following address:
No. 18, Jalan Tago 10,
Taman Perindustrian Tago, Sri Damansara,
52200 Kuala Lumpur, Malaysia.
Tel: (603) 6287 6388 Fax: (603) 6276 9118 Mobile: +6012.242 1388