Refund Policy
Refund & Cancellation Policy
🔄 Cancellations & Store Credit
If you wish to cancel your order, please contact us within 24 hours of placing your order.
All approved cancellations will be refunded as store credit only. Refunds will not be issued to your original payment method (credit card, bank transfer, etc.) for cancellations.
Store credit can be used for future purchases on our website and does not expire.
To request a cancellation, please email us at enquiry@aeprint.com.my with your order number.
🚚 Shipping Method Changes
If you change your shipping method from delivery to self-collection after placing your order, the shipping fee paid will be refunded as store credit to your account. This credit can be used for future purchases and does not expire.
If you require a refund to your original payment method instead, please contact us at enquiry@aeprint.com.my — however, this may take additional processing time.
📦 Refunds (For Damaged or Incorrect Items)
For ready-made items that arrived to you in the wrong conditions, you are eligible for a refund upon approval from the Company.
Any custom-made products made that have errors on our end are eligible for a rework.
⏳ Late or Missing Refunds (If Applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at enquiry@aeprint.com.my.
🏷️ Sale Items (If Applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
🔄 Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@aeprint.com.my and send your item to:
No. 18, Jalan Tago 10,
Taman Perindustrian Tago,
Bandar Sri Damansara,
52200 Kuala Lumpur, Malaysia
📮 Shipping for Returns
To return your product, you should mail your product to the address above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
📞 Contact Us
If you have any questions about our Refund & Cancellation Policy, please contact us:
Email: enquiry@aeprint.com.my
Address: No. 18, Jalan Tago 10, Taman Perindustrian Tago, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia