A E Print

Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

A E Print reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.


General

All the terms and conditions and/or any transactions occuring online at www.aeprint.com.my or by phone are subject to the laws of Malaysia.  A E Print is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.aeprint.com.my to create document is the property of A E Print and its affiliated companies.  The Buyer’s order shall be deemed an acceptance of the Seller's terms.  The Terms and conditions shall in all respects be governed by Malaysian law. 


Reservations

All orders are subject to acceptance by A E Print. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.


Refund Policy

Refunds
For ready-made items that arrived to you in the wrong conditions, You are eligible for a refund upon approval from The Company. Any custom-made products made that have errors on our end are eligible for a rework.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@aeprint.com.my.
 
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@aeprint.com.my within two (2) business days and send your item to A E Stamp Sdn. Bhd., No. 18, Jalan Tago 10, Taman Perindustrian Tago, 52200 Sri Damansara KUL, Malaysia.
 
We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned. 
 
Shipping
To return your product, you should mail your product to A E Stamp Sdn. Bhd., No. 18, Jalan Tago 10, Taman Perindustrian Tago, 52200 Sri Damansara KUL, Malaysia
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 


Credit Card

If the Buyer's credit card is declined, A E Print will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that A E Print must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.


Warranty

A E Print neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  A E Print may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price. 


Shipping Policy

A E Print will arrange for shipping with the carrier on behalf of the buyer. All orders are processed within an estimate of 2-7 business days depending on the type of products & delivery location. Orders are NOT shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery which vary due to carrier shipping practices. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

The Buyer will be fully responsible for the shipping and handling cost.  A E Print will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.


Limitation of Liability:

A E Print will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations.  A E Print shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold A E Print responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against A E Print and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.